Quality Control

Lorein  company limited  strive for excellence and continuous improvement and in so doing it is policy to formulate; Quality  Management systems’ specifically aimed at each  business partners unique requirements’ rather than via a generic approach. Various initiatives, in conjunction with our business partners’ are currently used and this range from core competencies’ modules including  identified effective areas, standards required, standards achieved and corrective action to be taken

The company also utilizes a customer satisfaction questionnaire to determine services standards which complements exiting services level agreements used by business partners, this is focused in direct service delivery by personnel on the ground, management and supervision.

As the company we firmly believe our employees are an asset and success of any service deliver relies largely on the welfare of personnel and management and supervision. Flamingo cleaning has various communication platforms in place to ensure open and transparent communication via the likes of employee representative’s forum, grievance procedure and employee Trust representatives, ensuring the attention of personnel at all times.